HVAC Dispatcher

Now Hiring!

HVAC Dispatcher

If you are passionate about customer service, good on the phone, like a good working environment, and appreciate being recognized for your hard work then you might be the right person for the job. We are looking for someone that has the drive to want to take care of the customer, but still has the logistical thinking to take care of calls and customers properly. The Dispatcher is responsible for effectively and efficiently managing the assignment and follow up of technicians to jobs so as to maintain the highest levels of customer service while meeting or exceeding company objectives.

• Understand the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician.
• Provide all necessary information to field technicians.
• Dispatch only one call at a time
• Debrief each call before dispatching the technician. Update the tally sheet appropriately.
• Provide tally sheet report daily to the Sales Manager.
• On a weekly basis review technicians’ strengths with Management.
• Input leads into the computer system and relaying information to system specialist as needed.
• “Time Stamp” field technicians for dispatch, arrival and completed times in the computer system; verify time cards.
• Confirm technicians arrival prior to dispatch to ensure their presence and method of payment via phone, e-mail, or text.
• Maintain daily billing to non-COD customers.
• Respond to all messages left overnight.
• Maintain the Dispatch Board and filing system.
• Contact customers with a “Parts Pending” status as parts received.
• Maintain Maintenance Agreements, including billing, scheduling, and hard files.
• Update customer files as information is received from installation. (Extended Warranties, equipment info, new customers, birthday files)
• Type Service contract proposals for new customers.
• File work orders.
• Prepare paperwork for all manufacturer warranty parts and labor claims.
• Update service database from each service ticket.
• Other duties as assigned.

Job Type: Full-time

• Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Ability to commute/relocate:

• Maple Grove, MN 55369: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please complete the survey index needed for the hiring process. https://go.cultureindex.com/p/nDzvNycqaNYfAkPltroT

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person