Osseo
In the Greater Minneapolis North West Metro area, Comfort Matters Heating & Cooling, Inc. is well known for providing exceptional furnace repair, installation, and service. The people we send out to serve you are also top notch, something you'll see in their reviews below. Everyone you deal with at our company has the goal of making sure your experience with us will be so good you'll call us every time you need help. You can feel confident working with Comfort Matters Heating & Cooling, Inc. because we stand behind our work and comply with all local codes. This is why, as you can see by the map and reviews below, we are rated so highly for Furnace & Air Conditioning Repair in Osseo MN in Maple Grove MN. Call us today at (763) 515-0166!Your Best Choice for Furnace & Air Conditioning Repair in Osseo MN
Local Reviews
for Osseo, MN
Powered by Nearby NowGreat service
Weinstein - Osseo, MN
John went above and beyond to make sure our furnace worked.
Furnace Tune-up
Rudin - Osseo, MN
Your technician noted a potential issue with the blower motor, with it testing out of range and apparently leaking bearing oil. He gave me an estimate to replace, but I declined since I have a CenterPoint Home Service Plus plan that I thought might cover the repair. (My plan does not include furnace tune-ups--only repairs, but I chose Comfort Matters because of past experience and a discount coupon.) CenterPoint came out the next day and found the blower motor testing within range (11.1 amps for an 11 amp rating) and no sign of the bearing leaking oil. They said it's a sealed bearing and should not leak. In my opinion, I suppose a leak is always possible, so I can't rule it out. I believe your technician wrote that he tested 10.6 amps and can't recall what range he thought it should be. CenterPoint also checked the flame sensor and found it not to be cleaned. They said this should have been a standard part of a furnace tune-up. Additionally, your technician arrived nearly two hours after the scheduled 3-hour arrival window, apparently due to being in training. That is what I was told after calling. It would have been nice to contact me to change the arrival window.
Response from Comfort Matters:
Thank you so much for taking my call to go over the details in your review and to allow me to clarify a few discrepancies with best practices between different companies. We truly look forward to our next visit with you.
Great Customer Service
Davis - Osseo, MN
We had an excellent first time experience with Daniel! He was on time, explained everything in great detail and answered all of our questions. He made us feel comfortable with his service and was a quality professional. We were so happy to find Comfort Matters after a terrible experience with another larger company previously! We signed up for a membership and look forward to future services!
As Usual (Customers for 12 yrs) Complete Satisfaction - no disappointments
Karlquist - Osseo, MN
The quality of the Service & the Technicians is superior - we have complete confidence in the work & the service techs - They are always knowledgeable, courteous & friendly The bio background the techs send prior to arriving are always so interesting - it illustrates the top quality of the individuals working for Comfort Matters - Ian Holt is a good example - 4 years in the Marines - great background & interests in high school - I really enjoyed visiting with him - I am a Viet Nam Vet - I encouraged him to stick with it - its important to work for a high quality - progressive employer - who provides a great long time future for its employees
Great Service
Dorothy - Osseo, MN
Called and received an appointment the next day. Mr Wolfe arrived during the scheduled time frame. He told me everything looked good and answered my questions.
Amazing Technician
Hatlestad - Osseo, MN
Cody was absolutely excellent throughout the entire process. Knowledgeable, patient, and understanding.
NA
Cowan - Osseo, MN
Nice man who worked hard and explained everything
Urrea - Osseo, MN
Pre-season furnace tuneup
Thompson - Osseo, MN
Done well and ahead of scheduled time.
Awesome service
Jensen - Osseo, MN
Very knowledgable and professional
Bell - Osseo, MN
Cody was awesome. Really appreciate the time he took explaining everything to me so I knew everything he was testing and what the results were.
Great technician
Walz - Osseo, MN
Daniel was personable and very professional. He was thorough and explained everything he completed and gave sensible recommendations.
Prompt, friendly service!
Baldwin - Osseo, MN
Response from Comfort Matters:
Thank you for your 5 star review
Great service
Gooding - Osseo, MN
Professional, Knowledgable, communicated clearly
Thorough and professional
Horton - Osseo, MN
John was very professional and efficient while performing the tuneup. He was very good at explaining the process and what he had done.
Great Quick Service
Liz - Osseo, MN
Great Service
Williams - Osseo, MN
They were professional from the onset. Explained cost and time of visit, good communication via text. Came on time and again explained repair needed and cost options. Had the part in the truck and AC was back up and running quickly. It’s been a very hot summer so I’m thankful for their help!
Great service and explanation of what issues were going on and how to resolve.
Cook - Osseo, MN
Very impressed with Jared. Would recommend him and Comfort Matters to anyone.
Great!
Dreibelbis - Osseo, MN
John has been servicing out units for a couple of years now. Always great service with a smile. Very pleased.
Friendly
Silliman - Osseo, MN
Great service
Anthony G.
Return visit to replace the ac motor booster under warranty and also clean the furnace blower motor. After both repairs were made I tested operation of both units and found everything is up and working properly as of now.
Anthony G.
Boiler was not operating upon tribal. After further diagnostics I found that the boiler had 0 psi of water within the system. Customer noted that there was water leaking from the backflow preventer, I happened to notice a lot of corrosion around this component. There was also slot of water corrosion around the relief valve, and the air eliminator. Customer would like to have all of these components replaced as well as adding in a new expansion tank and eliminating the gravity tank from the system. Parts will be ordered and when we receive them we will call to schedule a time to come out and make all of the proper repairs.
John R.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Replaced gas shut off valve on water heater. The existing one was a older design that were known to leak gas. Furnace filter needs to get replaced. Would also recommend a iwave and surge protector for blower.
Cody L.
Arrived to find furnace not operating. Would go through full sequence and burners would not light. Ran diagnostics on unit and found that pressure tube was full of water. Pressure switch was not pulling proper pressure. Cleaned condensate trap, blew out pressure tubes, reconnected and retested. System did fire up and all was operating normal. Conducted Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation, and Air Exchanger cleaning and tune up. Remove filters and core to vacuum. Also clean cabinet interior. Inspect bearings on blower assembly. Install core and filters. Clean off outside hoods. Test operation of air exchanger. All systems operating normal at this time, recommend monitoring system operating to ensure no further issue were developed.
John R.
Customer explained how he smell gas coming out of water heater. Did a co test, fumes were coming out of water heater. Water heater was backdrafting into room. Found wind cap on roof completely pushed down on to pipe. Gases were not able to escape. Cap is also damaged and not salvageable to reuse after getting damaged one removed from pipe. Will order required parts and return next week. Will collect $400 upon completion.
Cody L.
Performed Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. During the inspection, found that the blower motor booster is failing and needs to be replaced. The blower fan in the furnace is very dirty and is causing airflow issues through ductwork, and heat exchanger issues as well. Recommend full replacmemt of motor and motor booster, as well as pulling and cleaning the fan. During the inspection, I found a very concerning mark on the heat exchanger. I took photos, and it is believed to be a crack. We will get second opinion on mark next week. Overall, furnace is 20 years old, and replacement is recommended. Water heater tank is failed as well. Water is leaking from around bottom of tank and insulation inside tank is very wet. Replacement water heate
Jake W.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation.
Ian H.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation.
Daniel L.
Furnace precision tune up; clean and tune up furnace, clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor airflow, checked heating temperatures, and tested overall furnace function. Found that the blower wheel was dirty and was encouraged to get cleaned. There are ways to keep the wheel clean and the surrounding area. All recommendations declined at this time.
Jake W.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation.
Daniel L.
Furnace precision tune up; clean and tune up furnace, clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor airflow, checked heating temperatures, and tested overall furnace function. AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. All recommendations declined at this time.
John R.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Will ship filter media pack to home. Found collector box actively leaking. Alyssa approved to have collector box replaced. Will order part and come back another day. System is now 10 years old, replacement may be in the future. Humidifier precision tune up and cleaning. Remove current water pad, clean off pad housing and water distributor. Clean out humidifier box. Clear out drain line. Replace with new water pad. Test operation.
Daniel L.
Furnace precision tune up; clean and tune up furnace, clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor airflow, checked heating temperatures, and tested overall furnace function. Charged for furnace filters. Encouraged homeowner to get a blower wheel cleaning to increase efficiency. All other recommendations declined at this time.
Brandon D.
Found water heater to not be where the leak was from. Found drain line for ac plugged. Snaked out drain. System is now draining. Found indoor evap coil to very dirty. This causes poor cooling and may lead to icing. Due to age and condition of system, replacement is recommended.
John R.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. When performing safety inspection, I found heat exchanger failed. There is a crack on cell 4 on the left dimple. I did have to shut gas off to furnace due to safety reason. Did show homeowner how to turn gas back on. There was 6ppm of co in plenum of system as well. Found blower motor leaking oil severely and blower wheel dirty. Also found blower starter electrically failing. Lastly flame safety is electrically failing. Will have Jon follow up with pricing either Tuesday or Wednesday on equipment replacement costs. Took a look at Air Exchanger operation. Outdoor hoods are plugged. Also found gaskets worn down on damper assembly. Air Exchanger could use a tune up and new gaskets for control arms. Verified hu
Brandon D.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Attached is a quote for repairs to prevent a breakdown.
Nick M.
Furnace Replacement
Anthony G.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation.
Bradley W.
Adjusted minimum position for main floor dampers. Had a slight whistle on main floor when 2nd level was calling and main was not. Whistle is now gone after changing to number 1 position.
Bradley W.
Steam Humidifier
Ian H.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation.
Jake W.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation.
Cody L.
Upon arrival, customer showed me some rust and corrosion in furnace. Rust was occurring directly under fresh air intake. Informed customer this is very common and solution would be fresh air vent drain kit. Installed drain kit at today’s visit. Customer did sign up on monthly membership as well.
John R.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Installed new drain pan treatment. Didn’t find any mold in drain pan. Drain pan is dry. Checked two vents with my camera and didn’t find anything out of the ordinary. Would recommend vent screen for furnace venting. Surge protector for furnace and lastly a Iwave. Iwave’s are proven to kill odors and bacteria in home.
Cody L.
Took pictures and measurements of furnace for a furnace only estimate. Jon will be following up with estimate either today or tomorrow.